Tip Sheet How to avoid 13 number ‘bill shock’ Whether you’re on prepaid or post-paid, most mobile phone providers now charge for 13 number calls out of the value included in your plan. For consumers with large or u

Source URL: www.accan.org.au

• Telephone numbers
• Toll-free telephone number
• Non-geographic telephone numbers in the United Kingdom

Tip Sheet Can’t get a problem fixed? You have the right to make a complaint to your provider if something goes wrong. Your provider must try to fix the problem and keep you informed. Here’s what you should expect:

Source URL: www.accan.org.au

cultural competence in organisational infrastructure This tip sheet covers one of seven domains used to measure cultural competence. Each domain includes a set of indicators of good practice. How to identify and allocat

Source URL: www.ceh.org.au

• Politics
• Science
• Cultural competence
• Competence
• Evaluation

arranging an interpreter This tip sheet addresses the language and cultural issues that must be considered when booking an interpreter. Identify the client’s preferred language Why

Source URL: www.ceh.org.au

• Telephony
• Interpreter
• Language
• Film
• Technology
• Pacific Interpreters
• Video Remote Interpreting
• Language interpretation
• Assistive technology
• Telephone interpreting

Tip Sheet 2 - Working with Interpreters Introduction When working with people from culturally and linguistically diverse (CALD) backgrounds, you may need to use an interpreter. Below are some tips for getting

Source URL: www.health.vic.gov.au

• Telephone interpreting
• Interpreter
• Argentine Association of Translators and Interpreters
• Australian Institute of Interpreters and Translators
• Dementia
• Health
• Language
• Medicine
• Language interpretation
• Assistive technology
• National Accreditation Authority for Translators and Interpreters

cultural competence in services & interventions This tip sheet covers one of seven domains used to measure cultural competence. Each domain includes a set of indicators of good practice. How to deliver or facilitate cli

Source URL: www.ceh.org.au

• Allied health professions
• Cultural competence
• Health education
• Occupational therapist
• Health care provider
• Evaluation
• Rehabilitation medicine
• Therapy
• Medicine
• Health
• Occupational therapy

NBN Switch-over Tip Sheet Tips for people in NBN switch-over areas Your area is being switched over to the NBN, and that means the old phone network is being switched off s

Source URL: www.accan.org.au

• National Broadband Network
• NBN Television
• Telephone
• Australia
• Telecommunications in Australia
• Technology
• Internet in Australia

Tip Sheet Avoiding phone and internet scams Scams are an unfortunate fact of using the internet and your phone. Although there are ongoing efforts to shut down scammers, it’s important for you to be aware of possible s

Source URL: www.accan.org.au

• Deception
• Confidence tricks
• Internet
• Fraud
• Internet fraud
• Panix
• Email
• Advance-fee fraud
• El Gordo de la Primitiva Lottery International Promotions Programmes
• Spamming
• Social engineering
• Business ethics

Tip Sheet Mobile data: what you need to know Most smartphone plans come with a monthly data allowance, for example 500MB or 1GB (this is how much internet use you are allowed during your monthly billing cycle). If you u

Source URL: www.accan.org.au

• Digital technology
• Internet
• Media technology
• New media
• Scientific revolution
• Virtual reality
• Facebook
• Digital media
• World Wide Web
• Software

Small Business Tip Sheet Preparing your organisation’s Business Continuity Plan What is a ‘Business Continuity Plan’ (BCP)?

Source URL: accan.org.au

• Collaboration
• Digital media
• Internet
• Fax
• Technology
• Anticipatory thinking
• Business continuity planning